U-Haul Moving & Storage of Great Falls

Some nice people that are trying but the processes are horrid and actually getting the job (hitch installed) done properly good luck. Background: takes me 40 min to drive to the store... they require 1.5 - 2hrs (allegedly) to do the job... basically blocking off an entire afternoon. 1st attempt to install a fail cause they didn't have the correct hitch (somehow got put in the system as a 1.5' instead of 2'-ordered via call to the central system) and they didn't have the right part in stock. Manager did great job of trying to make right and we were able to find a time/day (I had a very narrow window due to trips) for a redo-- and this was clear to them.

Show up for round 2 (I was early). Three guys working. They seem surprised when I showed up (appointment had been booked 2 weeks ago so??) and they pass the job to one of them...When they look it up --yup 1.5 hr job per their system. I walk to a nearby store and coffee shop to pass the time and show up back 1.5 hrs later... My 'installer' is now the only one in the store handling customers and hasn't gotten through my install. Ok fine be back in a bit and do some more walking. After another 30 min... I show back up... and he is still the only one in the store and still hasn't finished my install. My dog was at the vet and had 30 min at that point to pick her up. Explained that to the guy who then rushed to finish it... not getting the wiring 'as clean' as he'd like (what does that even mean?). But, in a rush I figured I'd look at it later. Note: 2hrs 20 min (not including the 10 min early I showed up) for a BOOKED appointment.

I see the hitch and I about blew a gasket ... I was VERY clear and was assured the hitch wouldn't drop my ground clearance (I will attach a picture) close to 3 inches lower than my bumper. I tell the installer I was unhappy with lack of ground clearance (some poor worker bee). And, left to get my dog. I live in rural montana...on dirt roads... I bottomed out on this hitch on my way home (dry roads -- no snow or mud). Just unacceptable.

Once I had my dog, I figured I'd call for a manager enroute home. Store phone sends me to corporate... Corporates phone tree makes me pick from Uhaul truck rental options. I pick one (cause the tree scolded me for not making an option)...wait on hold for 5 min... Finally, get someone that says 'you need the hitch people' and I'm like 'no kidding but there was no option' he says 'i'm well aware'. Clearly hitch folks are a 2nd rate customers to uhaul. So I get forwarded to the hitch people... I say I want to leave a message for the manager. He says let me see if I can get him if not he would get a direct message to him. Cool... phone connects to the store, there is no hand off by customer service, corporate just drops the call as soon as someone answers. But it is the poor workerbee and the manager is STILL not there. Left a message with my installer to have the manager call me and tell me how he was going to make it right.

I get home and try to enter my complaint details on the uhual concern webpage... I run out of characters not much after describing my first appointment... par for the course... they just don't care to hear.

Just avoid this clown show for hitches. Used to be the go to place. :(

Place is a joke! Made a reservation 3 months ago to then not have a truck available best case I’ll have to drive an hour to get the truck and hook the trailer up myself. Rude service

Workers need to pick up the paces instead of mopeing around acted like they didn't want to be there