U-Haul Moving & Storage of Green Bay

Great customer service and rental rates

Just wanted to give the person who helped us, Sara, a shoutout for being patience with us and very nice!

I will never use THIS location again on 700 Main st Green Bay WI! I picked up the truck at 11am on Saturday November 9th and brought it back the same day shortly after 330pm! I even left my vehicle there during the rental. I dropped it off in the area for equipment return and gave the person in the store the keys. She calls me the next day and says I never brought back the truck! I went up there and it's the same person I gave the keys too! She said she found the truck but couldn't locate the keys! I asked if their video cameras are recording She said yes but apparently they don't use them because they charged me extra for 'bringing back the truck on Sunday' I started an investigation with this because apparently they had my mileage wrong too! No one has contacted me back about anything a day I was told that I wouldn't get charged again but looks like I did. I'm not pleased at all and I would rather carry my dresser on my back to my next destination before I use this location again! Pitiful!

Worked with the store manager and she was absolutely incredible!!! Listened to what we needed to move and was spot on with her recommendation!