U-Haul Moving & Storage of Hazleton

Excelente negocio, muy organizado y limpio, vende todo tipo de cajas para embarque y envío.

No bueno...
Horrible experience...not good at all.

My wife and I needed to rent a 26 foot uhaul to move. We rented it for 7 days and the cost was almost $350. I am fine with that, we needed it. When I returned the uhaul I parked it in the same place I picked it up, about 100 yards up the road near storage units. I walked into the store and Jeff asked me where it is, I told him it's up by the storage units. He left and came back 5 minutes later in a huff asking me again where it is?, I was more descriptive, he walked away yelling 'You're supposed to park it here!' I told him no one told me that. He came back and was being very rude and sarcastic. I had a question about my bill, he got on the computer and was taking a while, I asked is everything ok? He said 'It's loading! I'M NOT A MIND READER HERE!'. I walk with a cane so I sat down because he was taking so long, he continued to make rude remarks like 'can you hear?'. he was very sarcastic, very unprofessional and I will be reaching out to the main office about the behavior of uhaul employees, particularly Jeff. $350 is a lot of money I spent there and I will happily take my money elsewhere from now on.

And on a side note. It is a little ridiculous that even though I put more gas in it than I used, they still charged me for gas.

Terrible atencion al cliente