U-Haul Moving & Storage of Highlands Ranch

Great service! Fair pricing and always more than willing to help. This was the 2nd time renting from them. Seriously, they couldn’t have been nicer. My bank declined my credit card due to them thinking it was a fraudulent charge. Knowing I was in a hurry they told me to take the rental trailer and just settle up when I brought it back. This is the type of customer service and business we used to be accustomed to! Hard to find businesses that care about customers like this anymore. Thanks for the help!! (And, yes the bank lifted the hold)

Called to make a reservation. The rep answered the phone and asked me if I could go on hold. I said sure. 15 minutes later they picked up the phone said how can I help you. I said I’d like to rent a trailer. She said oh you want to make a reservation. Then immediately put me on hold with no comment prior. Then after 20 more minutes I finally hung up. I have rented from this store and returned equipment to this store many times. Customer service is declining very fast. I have seen the trend over the past few years. Be cautious, double check paperwork, and do not expect fast service!

Originally had an reservation at the dry creek location. The guy there was rude and the equipment was not there.called in and spoke with Tiffany she was horrible and frankly the least professional person I have ever encountered. She lied about being a manager and frankly made me think that uhaul needs to review my call and look at writing her up. After finally speaking with a REAL manager (Stephanie)and going to the county line location, they stepped up and resolved the issues. For the phone agent Tiffany and the dry creek remote uhaul ( liquor store, convenience store, food location) not sure what it was, negative number would have been provided. For Stephanie and Countyline (Highlands Ranch ) Location thank you for representing your business and professionalism. DO NOT USE THE DRY CREEK UHAUL YOU WILL REGRET IT. IF YOU CALL IN AND GET TIFFANY HANG UP AND CALL BACK SHE NEEDS TO LEARN HOW TO INTERACT WITH CUSTOMERS.

If I could give them less than 0 I would

The employees at this location are amazing! I arrived to unload my trailer into storage and then return it. But then I was unable to open the trailer because my cargo had shifted during the drive and something was stuck so that I couldn’t get the door open. I nearly had a nervous breakdown, but Franklin came out to help and was able to get it open! I hugged him, I was so happy. And the other employees were also really helpful whenever I needed something. I realized the original unit I rented was too small, and I was able to get a bigger unit in the same hallway super quickly. The carts made unloading and storing super easy, and it took less than five minutes to unhitch the trailer and send me on my way. They knew I was stressed because moving is always stressful, and they were so kind and helpful.