U-Haul Moving & Storage of Hill Field

Seems that there are many people who have the same issues with the same people at this location. The reviews don’t lie people!! I rented a storage unit from this location. First month was free. During this time I only accessed the unit 1 time because I only needed it for less than that. I was moved out of the unit before the due date. I was going to call the location on thanksgiving to verify but didn’t know the number so I had to google it. Google said they were closed. They took their payment just after midnight on the due date even though the customer should be given until the close of business in the due date to make the payment. I called the location that morning to explain to them I was already out and the first girl was very rude and said that they don’t prorate the payments. I started to question this and she immediately passed the phone off to another girl who was also very rude. She proceeded to tell me that I needed to have pictures and all of that to be moved out and asked if I could come in that day. I went right down there and took the pictures and showed them proof I was already out. This is all on the day the payment was taken. Refund was refused, I was told I had all this time to come in there and properly move out, even though I work and could not make it there during their business hours, I told them about trying to call and she said they were there on the holiday. I told her google said you were closed and I was told I should have called or come in anyways. Yeah like people are going to come into somewhere that says is closed online for the holiday.all that and all the rudeness aside, I showed them proof I was out of there before my due date and refund was still refused. They got away with over $150 dollars in rent on a unit that I’m not even in. No refund, no pro rate, just horrible customer service. I disputed the transaction with my bank and if that won’t work I will take it above their heads because that’s the same as stealing!!

Great staff and facility. Heather is an amazing GM... Rent from here, store your stuff here and use the U-Box system.

This place was great until Heather Horton put me on restricted access. I had 24 hr access wich was great for me because I'm a mobile mechanic and could store my tools here so I didn't have to tote them all around with me. Well at 530 in the morning my girl my dog lady and I were just inside the maid doors and I was in the process of putting my dogs coller and leash on her when Heather come stoming in and started talking down to my girl and I like we were children and said she was going to put me on a restricted access where we have to check in and have someone escort us to our unit where I only have 15 mins at a time and can only access 2 times a day. I'm losing out on work now because I don't have 24hr access she told me it would probably be for two weeks but I talk to her recently and I'll benon restricted access for 30 days. I don't plan on staying here its only because of that woman she is rude and doesn't care that i have a business to run and would rather lose me as a customer just to prove a point that I get and totally understand. So only one star because she cares about her ego more than the income of this business!