U-Haul Moving & Storage of Homestead

Rented a one-way truck to Orlando. I had reserved the wrong size truck and needed a bigger one, Nathan assisted me and helped me upgrade my truck, also assisted me with the app and answered all my questions. Thanks to Nathan I had a really great experience renting from here.

everything was great

Dirty truck. Two people working here, one on the phone doing a personal call during the rental. The other a guy who got snarky with me about cleaning out the truck 'it's a truck, what do you want me to do, detail it for you' when I asked him to simply clean the leaves, dirt, and debris out of the BED which had never been blown out. The guy spends all his time on the phone and blocked the door as I was trying to enter. The door is glass. He obviously SAW me but would not open the door or move until he had finished whatever he was doing on his phone. The girl seems stoned or really dumb. Refused to go out and see the damage inside the truck which was not stickered or noted on contract. I will never rent from this location again. Worst UHaul location ever. A d I used to work here in the early 90's, so I know UHaul policies and customer service standards.
Looking at the other reviews, this same staff has been an ongoing problem (phone guy) for at least 6 months and the location plans to do nothing about it. Don't rent here.