U-Haul Moving & Storage of Hudson

Employee was spot on with the setup and instruction of use of the equipment.

When Renting a Pickup Truck or a Van no where on the website during the reservation process does it mention that you need a Florida drivers license. To rent a van or pickup truck. The deed to my home should have been strong enough. I think the area manager who made this rule without updating the websites reservation process should be terminated from his position. As I was stuck with a box truck as I ubered to this location. Absolutely unacceptable and the managers should not be employed.

Worst customer service ever was told nothing but lies from one of the workers spent 20 minutes on the phone with Chandler'the manager' and of course no surprise he has no idea anything I'm talking about hasn't been informed by his staff that I thought was communicating with him and now I get to pay almost $400 between being fees late fees and the balance of my storage which don't get me wrong I have no problem whatsoever paying my bill Ernie late fees that I could have established my problem is I've been calling and requesting a smaller unit because I didn't end up needing as much room in the bigger one so I'm paying for space that I really don't need. Also I unexpectedly lost two brothers in a car accident the same day and have been dealing with their affairs and their children and whatnot so I thought when I called in and explain this in my situation that they were not going to charge me a lien fee or a late fee due to the circumstances well and behold I go to call today and they want almost $300 not to mention the payment is due again in 2 wks. Yippy!!!!

This was for a rental on March 12th, 2023.
Called 48 hours ahead of my reservation to ensure everything looked good on their end, was given a thumbs up.
Roger called the next day and asked if anyone filled me in on the new policies and I told him no one mentioned a thing when I called the day prior. He tells me:
-Must have a Pasco County license
-Must have proof of auto insurance
-Must provide a selfie photo
He informs me that 'a few bad apples ruined it for everyone.'
Convinced him to rent it to me the first day since I rented from them the year prior, but was told the truck needed an oil change on the following Tuesday that I also had it reserved for. Oil change at 7AM, my rental wasn't until 6PM. Not sure how long their oil changes take but 11 hours is quite a long time. So my second reservation was transferred to Beacon Woods... when I arrived there I was told they won't rent to me for the same reasons above.
Apparently their management company implemented these rules and made it a complete headache for someone coming from out of town to rent a U-haul...

This u-haul location is a joke!!!!! Same with the one at 19 & Beacon Woods. Save yourself the time and skip both of them.

Go to the U-Haul of Jasmine Lakes a few miles south on 19, those employees are actually normal and laughed when I told them what happened and said they've never heard of such a thing but were able to confirm they were under a different management company. Had the truck keys in hand within 2 minutes and didn't lose brain cells talking to those guys.

Visited two times not the friendliest plane I've visited. Acted like I was bothering him to buy boxes