U-Haul Moving & Storage of Janesville

Craig J is a rockstar with customer service. Needed a last minute utility trailer for a home project. Left with one less than 15 mins after showing up (no reservation) and great communication throughout.

Please give this man a raise or a bonus. Working retail is tough. He deserves it!

They love double booking their trucks. Had a truck booked for 31st and 1st and i was gonna be paying $350 extra if i returned the truck any later than 11:15 am lol. Id rather just load up my car than deal with these people.

Big shout out to Karen for helping me. I haven’t rented in awhile but she made the whole process simple. I went out to my truck realizing it’s too small she got me in a bigger one in 2 minutes with no time wasted. When I brought the truck back she was right there waiting. She even helped a customer while the computer was loading for me so great at multi tasking. I can tell she appreciated her job. Kudos!

To be honest the staff and general manager were rude. As if moving isn’t stressful enough as it is. His attitude sucked & they were less than helpful. They forgot to give me the dolly’s so I had to turn around & go back to get them. Whole experience was a pain.

Customer service sucks!!!