U-Haul Moving & Storage of Joplin

Nothing against the employees here. Uhaul messed up in their managing. I showed up the morning of my move to get the trailer I reserved. The staff said there were no trailer cords left so they could not give me or anyone else their rental. Such an inconvenience.

Ray went above and beyond for me. He made sure I understood and felt comfortable using the U-Haul. This process of moving out of state couldn’t have been better. Thank you

Staff is always incredibly rude and undependable. Problems began when we were first getting a storage unit and they gave us one that had a lock on it, they gave us two more units that had locks on them and one that seemed to be a personal storage for their U-Haul signs before we finally just told them the number for an open one. Had one guy get really mad at me one day because he was talking with his mouth full and I could not hear what he was saying so he rolled his eyes at me and raised his voice. Also have had issues with being able to access the building during normal business hours because their card reader would be broken and we couldn't get a hold of people to fix it. The day we took out our stuff from the unit the door would not close and we again could not get a hold of anyone so we had to call U-Haul corporate to report the issue. Overall we moved our stuff out of this storage unit because of the way we and the security of our items was treated. We have also rented a truck from them when we were moving, it took me over an hour with being the only one in the store to finally get my truck because absolutely nothing was ready. The Appliance Dolly I paid for also had the rollers on the back broken and they would not let me exchange it for one in better condition. When I returned the vehicle I couldn't get anyone at the desk to come inspect it so I could leave, again I had another long wait. Terrible customer service and worse attitudes. There are much better places to rent storage units and U-Hauls. Avoid this place at all costs!

Truck was dirty with hair and stains in it. The engine knocks, it sounds like it's on death's door. Staff are untrained and poor communicators.

This place has really stepped up there game. They have a new manager & she is doing a fantastic job. All the equipment that I receive has been well maintained, nice and clean. Unlike before when the previous manager was there everything was he had everything trashed and dirty.