U-Haul Moving & Storage of La Crosse

The employees are awesome! They went above and beyond what they are supposed to do! I hurt my arm and couldn’t get an office chair out of the trailer so they took it out when I returned it and put it in the back of my SUV for me! What a great place to do business! I’ll be back here next time I need a truck or trailer or moving supplies!

Only 1 poor guy working when I went to get my reserved pickup truck because someone had called off. I was the 7th person in line, and the line quickly built to the door. It was taking him at least 20-30 minutes for each customer. There were so many trucks and trailers in the parking lot that you couldn’t even get your own car into the lot! With it being college move in/move out weekend, the Rose St location did a very poor job staffing if 1 person calling off caused this. I cancelled my reservation because I couldn’t stand around waiting for 4 hours waiting to be helped.

After reserving a moving truck to be picked up in Winona MN, I received a text message letting me know that they didn’t have a truck I need and the the only truck they had had a dead battery, so I was told to pick up the moving truck in LaCrescent, WI where the dealer had not approved the truck so we were then instructed to go to LaCrosse where we could finally get the truck we needed. Though this caused extra travel, U-HAUL’s customer service was great and compensated us for mileage plus hassle. They truly made the best out of the situation at hand. The flaws in reserving had nothing to do with the company itself and we are grateful for their help, understanding and compensation. Thank you, U-HAUL.

I’ve used U-Haul a few times and each time is basically the same. The staff there seem to be working hard for the most part but I don’t think I’ve ever been there and not waited in line for upwards of an hour each time. They seem severely understaffed. You can tell that everyone (staff and customers) are all grumpy and upset because there’s not enough help and everything is really disorganized.

Promised me a truck at 8-9am, 12 hours before a friend was going to pick it up, they moved it to 4:30. Now they are telling me that I have to get the truck from somewhere else and they won't even comp the extra miles. Terrible, service don't trust these people.