U-Haul Moving & Storage of Lapalco Blvd

Make sure to check the back is closed before pulling off. I pulled out and the hand truck fell out the back of the truck.

Edward was super helpful and kind. He is the star of this location and Cierra was just doing her job. I am a property manager of 200+ luxury units and have ran multiple businesses including being store and sales managers I’ve worked many different trades, however I do understand when you have to do your job but there is also a time to listen and be human.
As you both know things happen and sometimes what you may have planned does not go by the plan. I was not aware of the strict requirements on availability and extending the vehicle previously to the actual renting date and by then it was too late I was renting it in the office. That was not either one of your faults and I apologize for any inconvenience this may have caused your business with whomever wanted to rent that U-Haul during my 4 days time. I appreciate anything you both have done in the meantime to insure the vehicle payment ect… was updated so that it was not continually being flagged.
I called customer service just to ensure everything was taken care of properly once I knew when I was able to return the vehicle.
I was not able to make it to 5:00pm in which I also stated to Ms. Ciera and again was met with her just trying to do her job. I do appreciate you guys finding me a vehicle to use and available last minute and I promise you I had no idea I was going to need it longer that the two days time. I gave 5 starts for Edward however the company and location I would definitely give a 3 star. My usual location was out of vehicles. The -2 for not being updated online or in the system due to over booking long term and not having enough vehicles and also for the following up not being personable enough. Thank you anyway.

Uhaul provided great after hours services at the 2340 Lapalco Blvd store in Harvey. Truck was easily located. Instructions for the key retrieval was clear. I had a time getting the key at first, but I did manage to get it out of the lock box. Overall, I was satisfied.