U-Haul Moving & Storage of Les Paul Parkway

Not a great experience

I went in to get a car trailer to move a vehicle that I had previously used a uhal trailer to move. They said it wouldn't work even though I had done it before. The guy at the desk didn't help whatsoever and even told us to rent a trailer off of Facebook marketplace and just wasted my time.

The Staff was very professional, friendly and knowledgeable. Our experience was positive and will use this location again.

So easy to pick up and get things done!

Don't expect a sense of professional pride in the workers. And go in with both eyes open. It's not fun to be told one price on the day you make a reservation only to pay another price because the rental takes place on a weekend. Get it in writing. (But will that day's workers be able to honor that?) And when you pay for a local rental, you have to pay for a 24-hour period of time. If you tell them you'll bring it back sooner, you don't get a discount --- but they might reserve your rental for someone else before your 24 hours are up. And then they have the nerve to tell you, 'You need to return it by xx AM at the latest, because someone else has reserved it.' 'But it's mine for 24 hours.' 'You need to bring it back by this earlier time.' This is company policy, so the workers don't seem to have authority to do much besides tell you what to do. So go with your eyes open and maintain some lower expectations.