U-Haul Moving & Storage of Lower Burrell

Recently gave my repeat business to this location, and there some mechanical issues with my truck. These things happen, however staff member Bailey and Store Manager ( Didn't catch her name) went ABOVE AND BEYOND to make a crappy situation better. Very attentive, and committed to rectifying the situation for me( on a Friday 40 minutes before quitting time no less). You are dealing with a different animal here at this location! Thanks again! I will be recommending this location every chance I get!

Everything was great!!!

Do what you want but I haven't left a bad review for a company.. until now. This GM is absolutely atrocious... She doesn't deserve to be a GM. I'm active duty military and would never think someone could be so rude for putting garbage in a trash can that had no sign only a bolt and screw. They will lose a lot of business I told them I was putting a bad review up. I would go to another U-Haul place before coming here. There was no sign no locks just a bolt and a screw. She could have said ' excuse me I'm the GM here my name is Dana I just wanted to let you know our garbage cans are not for customers'. But nope that's not what happened at all... She came out didn't introduce herself straight ignorance off the bat. I tried to apologize numerous of times I got upset when she threatened me saying what I'm doing is against the law and she will have me banned from using U-Haul honestly don't care won't be using U-Haul anymore anyways. I never had a problem with U-Haul until this person I will be speaking with HR.