U-Haul Moving & Storage of Lower MacUngie-trexlertown

It wasn’t this locations fault but one hour prior to pick up my location was switched from 15 minutes from me to 60 minutes away. When I got to the Macungie location they hooked up the trailer only to spend 15 minutes trying to get the lights to work (one would think this could be tested prior to making it available) and having to send me 30 additional minutes to another location where it took them another 20 minutes to get the equipment successfully hooked up.

I will never use UHaul again.

The store was clean. And the manager was helpful too

The first truck I picked up was out of alignment, pulling hard to the left. The manager at this location (Chelsea) is one of the rudest employees I have encountered in a long time. After refusing to assist me, with the problem truck, she told me just to call the 800#. Then she disappeared for 20+ minutes (there were no other employees in the store). I called the store and it rolled to a nearby store where a very helpful woman tracked her down. She was angry that I had been assigned one of her trucks and continued being rude. Then she gave me a truck with faulty A/C. I drove most of the 1,100+ miles with the windows open, sweating all the way. A very unpleasant trip from beginning to end.