U-Haul Moving & Storage of Lynwood

Honestly I went here to get boxes and get the reservation for the truck rental. While the location was busy the agent helped move the line as efficiently as possible and handled all the questions the best he could.

But then I came back on Friday to get the truck and it was horrible. The truck was on EMPTY. Literally my husband drove it down to shell on Long Beach and it died! DIED. I had to call and they came with a tank of gas. And this lady had the gall to tell me that we had to bring it back at a quarter or we would be charged $30. The truck itself smelled like cigs and there was even a used cig under the passenger seat. ((again we were told we couldn't smoke in the truck...or we would get fined)).
But honestly fine, they can't control what goes on inside the truck after its rented. Understood. But at least clean it up better. Also do not park your personal vehicle in front of the truck that we are picking up. Like literally they told us we had to back up and all. IT IS YOUR PERSONAL VECHICLE....IT DOESN'T BELONG IN FRONT OF THE TRUCK THAT IS BEING PICKED UP!

Then when I came back to obviously get some type of credit for all this...the lady tells me that I shouldn't have gone so far for gas. Tried to tell me that I needed to go to the closer one. The one she recommended was 1.0 away (also on Long Beach but the other direction) the Shell was 0.7! I'm like...if it didn't go to the Shell station that was closer what the freak makes you think it would have made it to the 'closer one'.

Supposedly I got an $80 credit but I haven't seen it at all. If that doesn't get adjusted on my bank statement soon I am going to just dispute the whole damn thing. Because this was a HORRIBLE experience all the way through.

They overcharge you and never refund your money, their scams at this location. Investigations should take place when they get so many reviews about them stealing money and the worst customer service....