U-Haul Moving & Storage of Malden Center

If zero stars were an option, that’s what I would choose. As I moved out, I found broken glass, a dirty sock, an empty alcohol bottle and a used Covid mask, among other things, in my unit. None of the items belonged to me. The customer service is horrid. Being ignored by staff, and when they finally acknowledged me, they’re were on personal phone calls and doing the bare minimum and talking to others the whole time while trying to ‘help’ me. Most of my questions were met with a responsive of, “That’s not my job”. Restrooms were broken. Honestly, I am not a complainer, but this is the worst storage facility I’ve ever seen in my life, it’s filthy and I’ll never be back.

Friendly and helpful
Keep up with the good work

Front desk person was helping us while chatting on the phone with his family member?.

very good

I work for a local org that deals with a variety of different storage companies. When I tell you that this was the best customer experience I've ever had, I mean it. Xavier at the front was assisting multiple people at once, efficiently and effectively helping everyone in line and getting them on their way. We will be looking in to working exclusively with U Haul storage simply because of how incredible this experience was. Thanks again.