U-Haul Moving & Storage of McKinleyville

Terrible customer service, received truck with a near empty fuel gauge even though it was marked in the system at 1/4 tank and I was charged nearly $70 in fuel I did not use. Received only 6/24 blankets I ordered, communication was terrible. Travis Kelly and Dale Uber, both of whom are in charge at this location, seem to be either wildly incompetent or straight up uncaring about fraudulent business practices.

We were in a jam and needed to rent a truck and trailer to pull a diesel jeep. They wouldn't let us because they said the drive shaft would need to be disconnected which we had already done. The manager was rude and told us to go to another location 10 miles away to rent the exact same set up. So we had to take an Uber to the other location to rent what we needed with no problems. Manager was absolutely ridiculous and very unhelpful, we wasted so much time running around getting what we needed.

Best manager in Humboldt. The guys very fast very professional

My experience at this U-Haul was excellent! I needed a truck at the last minute and quickly. The staff here were quick and efficient, got me the truck I needed and on my way in about ten minutes. I was very impressed and will go back there next time.

Don’t count on U-Haul to honor your reservation. They were able to figure it out after an hour and a half and two separate rentals.