U-Haul Moving & Storage Of Modesto

I was able to book a pickup online at the mchenry location in the same parking lot as US Bank but when I get there the clerk would not rent to me because I had an out of state drivers license. This information was verified before I arrived. She thwn refused to rent to me because I was upset about my time being wasted and expressed it verbally. Then she threatened to call the police on me. I'll never go to this location ever again. Not to mention that when I was there once before the manager said he wouldn't hire my step daughter because he wants to avoid the drama of a teenage girl. Im sure that's called discrimination.

I ddnt like anything about my truck rental experience at all!!!! I reserved a truck in advanced,they never called me 24hrs before reservation.they call me the day of changed my location for pick up to further away from where I wanted it,than for drop off I couldn't drop it off where I wanted to where it was closer to drop off to save the miles and gas..they gave me few extra miles to cover it but that ddnt help all the gas I had to waste because of them switching pick up an drop off!! Uhaul is a mess even if u reserve yr truck ahead of time it's crazy..

I got a 26ft moving van from Modesto CA. It broke down in Arizona, left me, my husband, two children and two dogs on the side of the highway for 12 hours. When we finally got a tow to the nearest uhaul in Arizona, they offered movers to move my items into a new truck. After over 16 hours of no sleep, my husband and I got a hotel for our children to sleep. Pushing our move date out to reach our destination. The second truck we had, kept smoking from the breaks. Called the mechanic and he said it had something to do with the hubs and it was still safe to drive. Again, delaying us to reach our destination on time because now we’re taking extra precautions due to feeling unsafe in the vehicle. Uhaul only reimbursed me $500 for an inconvenience fee, we paid almost $6k for this move. I would never recommend Uhaul for help for anyone. Customer service is great but their corporate level is of no help at all. Not to mention all my furniture that was moved from the movers , is now broken and I’m still waiting to hear from their insurance company.

Great service, staff and options.