U-Haul Moving & Storage Of Modesto

Morning Crew: ????? (5/5)
The morning crew was fantastic! They were friendly, talkative, and willing to help. Picking up the truck was a breeze, thanks to their great attitude and professionalism. Kudos to them for starting my day off right!

Afternoon Crew: ? (1/5)
Returning the truck, however, was a different story. The afternoon crew, particularly a 20-30 something gentleman with a beard, and his co-worker, really need to step up their game. Communication was poor, to say the least. The bearded man gave confusing hand directions without any verbal instructions or a hint of a smile. He didn't come up to me or the customer before me to provide clear guidance.

When it came to the final steps of the return process, I had to ask his co-worker about receiving my receipt and if there was anything else I needed to do. This information should be proactively communicated to customers, especially when it's not clearly posted.

Conclusion:
The afternoon crew could learn a lot from the morning team about communication, professionalism, and basic courtesy. It's disappointing to see such a stark contrast in service quality within the same day. U-Haul, please invest in training your staff to ensure a consistent and pleasant experience for all your customers.

Danielle was awesome on pickup. They were SO slammed but by the time I arrived she had everything ready to rock and even greeted me by name as I arrived on the lot.
An absolute smooth transaction in every way. Easy, good value and cool people. Go UHaul!