U-Haul Moving & Storage of Moreno Valley

Terrible customer service. Three employees at the front desk. Two customers in line and nobody to attend them.

Fast and easy. Thanks again.

I originally scheduled for 7 AM on a Sunday, and there was no notification that the facility did not open until 9 AM. I went there at 7 AM to pick up the truck, tried to use the app to check in, but was not. When I returned at 8:55, there were four people ahead of me in line. I did not leave the facility until 1030. When I checked with the attendant about the lack of furniture blankets, and the second dolly, he told me I did not have it on my paperwork. However, when I did everything on the app as instructed by the individual at the counter, I was charged for the missing items which the gentleman told me I did not have on my order. The truck interior was not clean, as there were leaves, flowers and dirt from the previous individual having moved plants. Definitely not one of the most positive experiences renting from UHaul.

Update, I received a phone call and apology from the UHaul location, indicating that my experience was not how they do business. That apology is very much appreciated! I updated from 2 to 3 stars.