1501 E McGalliard Rd, Muncie, IN 47303
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Service is fast and friendly
Poorly ran, Had 5 car haulers sitting in the lot and told me they were all booked up...made me drive to a place 15 minutes away for a reservation to find them closed...waited...then had to.drive back to this store and wait another hour for them trying to process the reservation. There computer systems hold them back. Wasted so much time and gas. Made me hours late. Next time I will just buy a car hauler instead of dealing with this crap.
I believe the gentlemen who waited on me was Devin. He went above & beyond in every way. After a solid week of moving, 4 days in extreme 100° heat, I was mentally & physically exhausted, severely stressed, and he did everything he could to accommodate us and make it easier to get to my climate-controlled storage (he gave me the closest unit possible) and he arranged for me to return my truck here instead of a location 40 minutes away. U-Haul is who you want to go with whether moving locally or one-way. Most other companies charge you a $500+ drop fee for not returning your truck or trailer to same location. U-Haul does not. For a 26' truck, 18 moving pads, and an appliance hand truck (dolly), I paid $342.80. I will ALWAYS use U-Haul for all of my DIY moves. Thanks U-Haul and thanks to Devin, Geneva, Shelby, and the others who assisted my family.