U-Haul Moving & Storage of New Bedford

I didn't have any issues what so ever. The truck was very clean, it ran smoothly. U-Haul let's you inspect the truck it self before you leave with it, they let you take pictures if there is already damaged areas to the van or truck so you don't be held responsible for anything that is not your fault. I over all didn't have an issue with the truck I rented, the only thing that i didn't like which I should of ask them was there wasn't a ramp on the truck to wheel up heavily items but i should of asked if they had a truck with a ramp so that is my fault.. I would Definitely recommend that you chose U-Haul for moving because they had reasonable prices, they are clean and on top of the basics, like how much gas is in the truck and the mileage exedra.

Reserved the van online. When I got there, the van was dirty, had NO gas, and sounded awful when started. I returned the van on time, with more gas in it than when I picked it up, and cleaner then when I got it. They charged me a cleaning fee for a van that was dirty and nasty when I picked it up. I would avoid this location and do business elsewhere.

Worst Uhaul I have ever experienced. This location is stunningly incompetent. First on the day of my delivery they tell me they were cancelling my delivery of uboxes “for not answering their call” (which I did the day before and we scheduled and confirmed then). I called to look into it and fix it and they said they had on record I answered the call but then it was still cancelled because it was delayed and the boxes had never left the place I moved from. They forwarded my call to the state I moved from who told me everything was set on their end and that it shipped and would have arrived in New Bedford. Well I could confirm this because thank God I put AirTags in the boxes. They sent me back to New Bedford who said they never got the boxes. I told them I have AirTags that show me they arrived. They forwarded my call to a guy who answered with “what do you want?” I said excuse me? Is this Uhaul? I’m just trying to get my Upack boxes delivered. I was kind through the whole thing but he hung up on me. I called New Bedford again and they answered and then hung up before I could say anything. I called again and explained what all happened to me and she said the boxes were going to be extremely delayed and to expect a huge refund. I told her look I know the boxes are here can we just schedule the delivery? Then she changed her story saying she thought the boxes were there but just hadn’t been checked into the facility yet. Lo and behold I get a message that the boxes arrived and will be delivered that day. Not sure what happened but the experience was absolutely horrible. Do not trust these guys. I am not the only one. My friend had boxes coming a few weeks later and they gave her a very similar runaround claiming the boxes were unaccounted-for. After she called a bunch of people like I had to, they finally got her boxes delivered. We can’t possibly be the only two people they’ve done this to. Beware and make sure to put AirTags in your boxes so they can’t take advantage of you and try to blame you for their errors.

It was a very easy process and I liked the app platform use. The customer service was excellent.

Very easy hassle free