U-Haul Moving & Storage of New Britain

Can't trust workers They lie To you

Went to the New Britain location for the first time to rent a 10' truck. When my boyfriend and I arrived at our reservation time, there were two young women working and trying to resolve a customer issue but were having trouble finding the customer's reservation. They were very disorganized and were taking a long time with no sense of urgency.

When we were finally asked if we had a reservation in which we said yes, we were told that their computer system is having problems so they can't look up the reservation. They recommend we go on their website and self check in. We had no trouble trying to do so, but couldn't find on the site where to self check in. When we asked the front desk staff how do it, the first time we asked we were completely ignored because the girls working were too busy talking to each other. Then when we asked a second time , they stated that they don't know and said I should ask a random customer in the store because he just did it. At that point, my boyfriend had to change his tone and asked them to just look it up in the system, which supposedly they weren't able to do before but now figured out a way to do it.

Horrible customer service. The only plus was that the U-Haul we got was clean. We decided to return the vehicle using their self service so we wouldn't have to deal with them again.

We came to rent a 10 foot moving truck for 3 hours. We did not have a reservation, but they had plenty in stock, so there was no problem there. They were friendly. But the one star rating comes from the competency. The people at the desk were joking with other customers in line to the point of neglecting the ones standing in front of them for minutes at a time. It took us 20 minutes to make the reservation once we were actually at the register. When we went out to our truck, we realized that the keys didn't match the assigned truck on our paperwork, so we had to go back and spend another 20 minutes sorting it out. We have been in other U-Hauls where the same service was accomplished in a third of the time. Nice people, but something about the way this place is running is very inefficient.

They don't know how to do there job! Waste time!

Useless, the staff doesn't know what a forklift cylinder that has been re-certified looks like.