U-Haul Moving & Storage of Niles

Clean your equipment. The van I rented was filthy - it still had trash from the previous customer, and dirt all over the cargo area. Also please try to give clear, non-misleading information about the rental contract.

We had a great experience at this location - we had to rent four different times for various things over the past month during our move and they were great every time. They were pleasant and explained everything very well. Thank you!

I feel disappointed. I rented a 10' truck and returned it within 24 hours of paying and they are charging me extra depending on the gas. They don't know how they deliver the trucks. I have a photo of the miles and gas as I received it and a photo of how I delivered it and they don't care. They still charge me because their paper says it's more gas and that I shouldn't use the app. And my email isn't updated. I couldn't log in. It's an abuse and bad service. Better visit the Morton Grove office there they will serve you better.

The male worker on the morning of 4/7 was extremely rude, difficult, unprofessional and unhelpful. I am beyond frustrated with my experience at this location. I've never had an issue at any UHaul location. When I arrived at 10:10 the worker was attending another client. In that time, he asked if we had a reservation which we did not but we checked online and confirmed that there were 10' box trucks available. He informed us he only had 20' and 25' trucks only available. I informed him I can see it online and he suggested if that was the case that I book online since he was still helping a customer which was fine. Making the reservation online was easy. However, once we had done so he would not help us get checked in at all. He told us the only way to retrieve our reservation which was scheduled for 10:15a was to do it on the app. We were having major difficulties with the app not recognizing my location. We tried even on 2 devices and both had the location issue to do the self checkout through the app. It was raining and cold as well and the lock boxes were outside. Needless to say we were soaked trying to get the app to work. We pleaded with the worker to help us inside and to please check us in to which he kept insisting he could help us. Another couple also arrived and was in the same predicament. He was also not helping them either. Eventually that couple left and went to Home Depot to rent a truck. At this time, we kept going back and forth with the worker pleading for him to help us since we were very late for our pickup of the furniture we were purchasing from a nearby local seller. He still would not assist us at all and kept claiming there was nothing he could do. In the end we had to call the corporate customer service help line. Eventually they were able to help us get through the check in process through an alternate way through our phone online web browser instead of the app. It took for an hour and a half to get the truck as a result of this. In the end, we even reached out to the General Manager to report this matter. We have yet to hear from the GM on this issue. At this point, I'm extremely disappointed with how we were treated by this location and I would like to be contacted by someone from corporate on this matter.