U-Haul Moving & Storage of North Shreveport

I truly was shocked at the level of incompetence the general manager showed (Aaron Clark). He accused me of being a thief because the last person that rented the truck swapped the tow ball out for a different one. I do not own a truck, hence the reason I was renting one. Why would I steal a tow ball? He threatened to charge me for a new one, but instead charged me for another day because I was 30mins late. I will drive all the way across town before I ever come back to this location. The owners should really consider hiring someone with the ability to defuse a situation instead of instigating one.

VERY POOR CUSTOMER SERVICE FROM MANAGEMENT

Customer service is unbeatable!!! This location will bend over backwards to help you and your needs. They have great recommendations and always have a smile on their face. I’ve been to other uhaul locations (Through out Shreveport and the USA) and this place is #1, easily

Aaron has been amazing. Very swift friendly and professional service. We appreciate him making our stressful move less stressful. Definitely worth coming on here and reviewing.

Needed a trailer and Timothy got my rental taken care of promptly. Thank you Timothy for your pleasant customer service.