U-Haul Moving & Storage of North Smithfield

Breaks were “use 2 feet to stop” bad. Location was unlit and has no security. So it was sketchy for a 6am pick up/drop off. The truck was parked backed into the woods/trees so when we went on the scavenger hunt to find the keys (because they weren’t at the building where we were told to pick them up), we had to put in a letter code to a lock in the dark while holding branches away using our phone flashlights. Not a nice way to do business. Also, photos were taken prior to driving off (for our protection) including fuel and mileage, but we were still charged extra for fuel even though it was exactly as it was when we picked it up. All in all we wouldn’t rent from this location unless we picked up/dropped off during regular business hours so these issues would be addressed immediately.

Highly Recommend! Staff was professional, courteous and helpful. The cargo van was new, clean and easy to operate. I've rented equipment and vehicles in the past at other facilities and this was by far the best! I'll be back!

Charged for gas when I refilled after not being given the rental van with a full tank of gas. Recommend not renting unless it is on full.