U-Haul Moving & Storage of North Smithfield

My experience was so bad with the head of U-Haul in RI aka Sandra Gardner.
I had rented a cargo van for one day. My initial plan was to return within the timeframe for the one day rental. I ended hurting my back and was not able to return the van the next day. I received a call from the store and was told that my rental was late. The lady who I spoke with was the head of U-Haul Rhode Island her name is Sandra Gardner. She immediately began drilling me on my breach of contract with them. I was caught completely off guard as I thought a late rental just meant they charged you an extra day. Apparently Sandra way of doing busines if you’re late is to threaten you and speak to you in a manner that is insulting, argumentative and completely unprofessional.
I told Sandra I had no intention in keeping the van any longer than I had to,…. but I was waiting on help because I was not able to finish moving on my own.
The van still had items inside that needed to be removed but I couldn’t do it alone.
I asked her to explain what the process was on late rentals because the way she was speaking to me made me feel like I had committed a great crime.
She was belligerent, rude, combative and all she did was threaten me and my wife.
I live 5 minutes from the store, the van was parked at my house. I simply was waiting i
On a few people to come help me finish so that I can return the van as soon as possible.
To be threatened and spoken to in this way was truly unacceptable and grossly inappropriate. It’s a sad day when a person like Sandra Gardner is the representative of a company like this in RI…
In summary I fully understand the contract I signed and had every intention on fulfilling that agreement, but to be treated this way for being late because of an injury is ridiculous.
Will never do business with this store again. Currently looking to file a complaint against Sandra Gardner as it is truly incomprehensible to be spoken to this way.
The van was returned as soon as I had help. I was 7 hours late…

I am not sure this was the UHaul representative's fault but I booked a one-way truck for one day and was charged 2 days insurance. Both representatives at UHaul were very nice and tried to fix the computer to allow for one day's insurance but it wouldn't allow it. So as not to hold up other people any longer, I paid the 2 day's insurance. What happened?
The truck said 'low tire pressure' shortly after getting on the road. My husband stopped and put air in the tire but the 'low pressure' reading never went off.
The transmission seemed as though it was slipping. My husband was nervous driving this truck.
It needs to be serviced.

The manager Sandra is super rude and argumentative! Terrible customer service I will not go back to this store!

I rent very frequently and only rent from U-Haul based on the legacy of outstanding service provided by the team at this location. They are professional, efficient and friendly; almost makes me feel like I am borrowing a trailer from a neighbor. I wouldn't go anywhere else.