U-Haul Moving & Storage of Northwest Spartanburg

They go in your account and take out anything they please someone needs to put a stop to them stealing money.

?✌️✌?

Tammy went above and beyond to make sure that I was set up with the right hitch and equipment!

Check in/out process was reasonably quick. Mileage on truck was wrong, uploaded photo through check in email which said processed but when I returned the truck they still had to do I manually or I probably would have been charged 15+ extra miles.

Beyond frustrated over the service. First, the reservation was made initially, closer to my home, store 905 Wesley Ct, Boiling Springs, SC . I arrive to find out they don't have the truck I ordered and need go to the bigger location, 1500 Industrial Dr, in Spartanburg. I received no communication from Uhaul, no phone call or email the night before to advise me, location had changed.

I then drive another 7 miles or so to another town, Spartanburg. I get to the front desk, the Clerk ( who I will not name publically) then tells me, they gave my truck to someone else, and thought it was funny, laughing. I then say, well give me another truck. I made the reservation on 12/12, two days in advance and it was confirmed.
He then finds another truck, I was asked, can you get the truck back before it gets dark, I said why, as I booked it for 8 hours. He said, both headlights do not work on this truck and I will give you this one. Are you kidding me, I said? So I booked the truck for 8 hours, and now you want me to be back in 6 hours or less and before it's dark? Why would you give a inoperable vehicle to anyone?
He did find another one when I did not accept the one with no headlights.
The disorganization and lack of empathy for someone who made the reservation in advance, and not a walk in, is mind blowing and unprofessional to the customer , who they clearly did not care about. No apology for the inconvenience nor the fact, I was 6 miles farther from the location where I originally booked & had to pay for extra mileage due to the fact they had no truck and I was required to drive farther and pay extra for mileage. How is this fair?
A few new customers are piling in to the store, waiting in line, so he stops finding me a truck and he says to another customer in line, what are you here for, he goes, I'm here for a flat bed. He then tells me hold on a moment, I'm gonna help him first. I had to tell him, umm, NO, you are not helping him. I was here first & you will help me find my truck that I booked 2 days ago you are not helping this other customer. I'm sorry but why would you do this? He then laughed, and went back to helping me. I finally got the truck I ordered, with working head lights after wasting an hour between both locations. This is a billion dollar service company, and service is what you failed at.