U-Haul Moving & Storage of O'Fallon

The directions w/code were never sent. They were t open yet but people were there and the girl behind the counter acted like we were putting her out. She gave us the code and then the box wouldn’t open. I tried, my husband tried and neither of us could get it open. Then there was a guy who was there and he said oh you have to turn the lock a bit in order to get it open. If they were not there we wouldn’t have known. Then it was early morning when we picked it up so it was cool outside. Later that day it was hot and the a/c did not work. So for two days it was miserable! On top of it, we rented a 20’ truck and the parking lot to get out was so packed we had to ask them to move one of the trucks so we could even get out. When I called to complain about the ac I was told I could switch trucks (well ours was already packed, so no!) or we could call service….(and wait for how long to get someone there?) or they could give $100 off. I asked for unlimited miles but they said they couldn’t do that. What??? So they gave me a few extra miles but I was still charged miles which I am not happy about. I will not use this location again. I didn’t want this location to begin with because one was like 5 min from my house and that is where I made my reservation but when we got a call the night before they moved it! No!! They could have brought the truck to the location I requested. Probably not going to use uhaul again for anything.

Dustin helped get my truck ready so I can haul my new camper and everything went great! Turns out I already had some things previously installed and they were honest with me, saving me $200! Nice to know there is a place that is honest and not trying to rip people off. I appreciate their work and how quick it took to finish! Definitely recommend.

I did an online quote for Lake St. Louis Location. Received a call few days later. Asked if I wanted to confirm. Said as soon as I find a coupon code I will. She offered to give me one. I said great, lets do it. Showed up at Lake St. Louis at 10AM Saturday. Was told the reservation wasn't at that location but at the Hwy K location. I was never told this when the person called. Went to Hwy K location, everyone was on their phones. Explained situation that this location wasn't where I wanted to pickup and drop off as it added about 5 miles each way, so extra gas and milage at .79 cents a mile but they just wanted to know if I wanted to cancel or pickup the van. So unconcerned and acted like there was nothing they could do. Upon return I pulled into return area and waited. No one came. I went in and again everyone was on their phones. He said can I help you after looking up from his phone and I said I have a check in, and he put his head up and said, oh are you out there? He wasn't even aware I was out there waiting. After check in I was given a bill that showed a flat rate for 100 miles, for $89.00 when I only used 93 @.79 cents a mile would have been $73.47, not $89.00. Again, I said something to the man on duty and he said there was nothing he could do. Although we aren't talking a lot of $ either way, I don't like these business practices to nickel dime and then say there is nothing that can be done. Very disingenuous in their ability to help solve the issue presented. Plus the bait and switch adding miles and gas to my rental in the first place and having to go to a location that wasn't near my house like I did the quote for and was never told this is at the Hwy k location, not Lake St. Louis. Seems to me someone needs to tell folks to stay off their phones and help customers and stop passing the buck when things are wrong when a customer brings it up to them. Very poor customer service if you ask me.

All things were great until trailer leaked while taking my daughter to college and when I returned, was told by employee that 'that happens sometimes'.

Even if that's the case, maybe mention that up front for preparedness.

I'm a very unhappy person dealing with UHAUL bc they're very misleading n very dishonest people when renting a truck. Being an expert on miles n you will not received NO MONEY BACK AT ALL.
TRUCK WAS VERY UNSAFE TOO DRIVE.
NEVER AGAIN TO RENT NOTHING FROM ANY UHAUL PLACE!!!!!!??