U-Haul Moving & Storage of Ogden

Natasha is amazing! She was involved to ensure my truck and rental was going to be a good experience! She gave me details on specials and her availability if I needled assistance during my rental. Natasha knows what it takes to run a top shelf facility! She went above and beyond! I am very pleased with my rental experience! Thank you!

Chad help me and he was so rude Came to u Hal at 7:40 and we told the person at the counter that we returning the u hail only had it for maybe 3 to 4 hours The guy told us to wait. They’ll get to it when they do. We went back inside at 7:55 And the guy told us that they didn’t even know that we were returning the U-Haul and he had a big attitude about it

second time renting from this location, great people, convenient location, good equipment. I can't think of anything to improve.

If I could give no stars or minus 5 stars I would I've been using Uhaul on wall ave. For years. And never I have I ever been treated so rudely or witnessed so much incoppedace first I Spelled my Name 4 times it's an unusual name I understand that's why I'm familiar with people not being able to spell it it's Nanette with a N like in Nancy N A N E T T E last name Allen they couldn't find my reservation even though I showed them the email I received confirming my reservation. I showed them my drivers license with my name visible. Still all 3 people there helping told me the unit that I reserved wasn't available even though I was the first person there when they opened. I purchased a unit that wasn't large enough I called to see if there was another unit near the one I had purchased 5 minutes ago I live 5 minutes away they put me on hold an never came back. I called Alamo storage found a unit size I needed was able to purchase it online and reservation without even driving there..I drove back to uhaul asked for my money back and was refused I called filed a complaint and finally got my money back I'll never use uhaul on wall ever again I was never treated so rudely and ignored I'll tell everyone I know don't use Uhaul on wall I'm a 65 year old who was being illegally evicted from my home in winter with no heat and no electricity. They Spelled my Name wrong on my receipt and also my emergency contact even though I Spelled that too Kent KEN,T The woman there said it wasn't me but it was she was the one I gave my Drivers license to. When I got frustrated by standing there for an hour and told them I needed to sit down as I have rheumatoid arthritis they laughed at me making me feel very self conscious in front of many customers I'll never you them again ever!!