U-Haul Moving & Storage of Olathe

Easy-to-use online services and friendly staffing. They called to confirm. Very pleased.

We rent on a daily basis at this location and the Lenexa location. Always a great experience!

The lady at front desk was very rude not help full at all

This was my first experience using U-Haul services, and unfortunately, it didn’t go as smoothly as I had hoped. A day before my scheduled pickup, I received a call informing me that the location for picking up my truck had changed. I arrived to pick up the truck at 7 AM, but the staff member was quite unfriendly. She didn’t greet me and seemed to lack a customer service mindset. After handing me the paperwork, she quickly wrapped things up. While the process was fast, it felt unclear, and I didn’t feel welcomed.

I had booked a truck that was supposed to accommodate a two-bedroom apartment, but it turned out to be smaller than expected, forcing us to make three trips. To make matters worse, I was not informed about the mileage limit; the staff at the pickup location didn’t mention it at all. I discovered that I would be charged $1 per mile for any distance over 50 miles when I returned the truck to a different location. Overall, if I need to move again, I will definitely consider exploring other companies.