U-Haul Moving & Storage of Orange City

Easy and affordable. Staff was very accommodating and helpful

I have rented trailers from this location several times in the past with no problems Yesterday ,12/14/2024, I was told that UHaul no longer would do business with me. I asked why and was referred to an 800 number. When I called, they told me there was fraudulent activity but couldn’t give me any details. I was told “You committed Fraud… that’s why we won’t rent to you”. I couldn’t believe it. I would , at very least, like to know what fraud was committed and be able to respond to this. The whole scenario seems very suspicious. The problem was that no one at U-Haul could give me any answers to why I was being accused of fraud. I am a law abiding citizen and have a stellar credit rating. I own my own home and have plenty of money in the bank. I’m nearly 61 years old. I’m too old to be committing fraud to rent a trailer. I’d like to think that this must have been a mistake… but get it corrected already! I’ve since bought a trailer so I don’t need to rely on UHaul anymore. I will never use UHaul again. Poor customer service and false information earned this company a bad review today.

When we dropped off , the employee Eddie greeted us outside. Very friendly and helpful. I’ve never had quite good service there as this employed he was above and beyond. It was a great experience. He helped unhook the trailer and put it away !! Great service Eddie

I was really surprised by the high level of professionalism and attention to detail, compared to other companies I've used.