U-Haul Moving & Storage of Orchard Park Rd

Always have been treated well at this location. They have the equipment, area is clean, and staff are helpful.

Be careful choosing this place to do business. The workers will blatantly lie to your face saying call the 1 800 number for assistance with something they can do themselves.They’re more interested in their phones then helping their customers. Do yourself a favor they don’t want anyone bothering their lounging time so leave them alone and go to another U Haul.

Love the location, efficiency and customer service excellence of the 3 staff I interacted with. We did have an engine light come on, during our last load as well a very squeaky brakes, once the day warmed and I opened the window. Upon return, I turned the truck back on to get mileage and the lights began rapidly flashing. Rather than self return, I went into office, spoke with 2 staff in tandem and showed them the video of flashing. Male staff went out to visually see and agreed, probable electric issue and they would remove it to be checked, repaired before rerenting. They were very courteous, professional and thanked me for bringing to their attention. It did not affect our time, but didn't want it to affect the next customer. Loved the ease of booking, pick up and return. I normally rent in Canada and found the overall experience here much smoother and straightforward. Would highly recommend the location and uhual as the cost from both our recent rentals were fantastic.

It started with me getting there before they closed, and I was told I had to use the self serve outside with the app. Fine. Then the app wasn't working. After 45 minutes calling customer service after hours, we fixed the app, I got the truck.

When I opened the truck at home, most of the blankets I ordered were missing, one of the dolly's wasn't there, and the truck needed to be jumped twice! If I didn't have my own car with jumper cables it would have cost me hundreds of dollars and more time for delaying my movers. I had a horrible experience with Uhaul and I'm still waiting for compensation.

Van was returned on time but was not logged by the employee. Received emails asking for the vehicle to be returned. An employee called asking for the keys. Have to call several times to get it resolved. Super stressful. Unprofessional