U-Haul Moving & Storage of Palm Bay

Par excellent service, from the beginning to the end. This was the most difficult move I've ever made; and they were the highlight of my move - seriously (Bernadette & Autumn). I even fell asleep due to exhaustion and failed to check-in my equipment. When I awake the next morning, the staff had already done so for me. They're the best!

I am still receiving emails and messages indicating that my U-Box rent is overdue, even though I no longer have the boxes. I previously called your customer service, and someone assured me the issue would be fixed, but I am still receiving daily reminders.

I called again, and my call was transferred multiple times. The first representative transferred me to another, who then transferred me to a third, and eventually, the third person transferred me back to the first representative! Despite all this, the issue remains unresolved.

Front desk does not answer the phone. Waited three days for a hitch installation after being told it would be done the same day. Service is slow. Staff is unresponsive. The phone will ring until the call is automatically transferred to an off-site general support team. I was told I would receive a call back at 6:30pm but I never received a call back. I had to go in person and ask about my vehicle, only to be told everything was done and I SHOULD HAVE been called. I was able to be checked out after hours but management needs to promote better communication with the customers. Do not recommend this location for any services.