U-Haul Moving & Storage of Plainfield

Not friendly customer services

Good price for a couple of hours of rental. Very friendly and qucik check out.

We recently moved from Georgia to New Jersey and to say it was a rough trip is an understatement. This was NOT because of wrongdoing on U-hauls part. When we arrived in New Jersey (at the E. 2nd St., Plainfield U-Haul location) to return the truck and auto transport, Johanna, the manager, was quick to come up to us, greet us and offer assistance. Joanna could tell right from our initial meeting that we were stressed, anxious, and exhausted. She went above and beyond to help which told me she genuinely cares for people and their issues. From the time I spent there, she was nothing but helpful and kind and did anything she could to make things easier and was quick to offer solutions to problems we encountered. She listened and understood our problems and explained everything we needed to know. It was very refreshing to deal with a manager that actually manages and is a problem solver. These days, it is very rare to find outstanding customer service…it’s rare to even find good customer service. Joanna and her staff provided outstanding customer service, which made all the difference on this nightmare of a move. Everyone in the store was always up to assist and offer advice when needed. They were helpful, pleasant to deal with and were constantly there to answer a question or help out with whatever obstacles we had to figure out. My experience here was excellent and I will definitely recommend to anyone who needs to rent a truck or use their storage facility. I can’t thank them enough for providing compassion, understanding and advice at a time we needed it most. Joanna and her staff are the best example of customer service we have come across in a long time!

Too much business utilizing mobile phones to conduct business… we had to bring out our own rental truck just to drive off the lot…