U-Haul Moving & Storage of Pleasanton

Got my hitch on my van to start hauling my ride

Wonderful customer service. Scott is super helpful. A great experience overall.

Reserved a closed trailer, got there at 8 am, had the trailer hooked up and was on our way by 8.10, returned it by 3.30pm, they unhooked me and checked me out with receipt by 3.40pm. Very efficient and business like.
Great service.

Disappointing Experience and Unjust Charges with U-Haul Rental

I am writing to express my disappointment and frustration regarding my recent experience with U-Haul at this location I recently rented a moving truck from your facility, and unfortunately, the overall experience has left me dissatisfied.

To begin, I was charged a $50 cleaning fee, despite returning the truck in a clean condition with no visible trash. Additionally, there was a $51 charge for fuel, even though the actual cost of gas for my trip was only $20. I find these charges to be excessive and, quite frankly, unjustified.

Moreover, there were several other charges that brought the total to $238, which I believe is an unreasonable amount for a moving service. This experience has left me feeling misled and frustrated, especially considering the initial appeal of choosing U-Haul for my moving needs.

I must express my dissatisfaction with the service and the unexpected financial burden these charges have placed on me. It's disheartening to feel that I have been taken advantage of, especially after receiving numerous calls from your location that influenced my decision to choose U-Haul over another option in Dublin.

At this point, I am compelled to share my negative experience with others, and I am seriously reconsidering using U-Haul in the future. I believe in fair and transparent business practices, and unfortunately, my recent encounter with your company has not aligned with these principles.

In contrast, I have heard positive things about another rental service in Dublin that is conveniently located for me. Initially, I was considering their services, but the persistent calls from U-Haul swayed my decision. Now, I regret not choosing the alternative, especially given the issues I have encountered.

I hope you understand the impact this experience has had on my perception of U-Haul as a reliable and customer-oriented rental company. I trust that you will address these concerns promptly and consider reviewing the charges applied to my rental.