709 N 5th Ave, Pocatello, ID 83201
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U-Haul Moving & Storage of Pocatello Customer Reviews
(based on 20 reviews)
11
1
0
0
8
19/08/2023
Review:
Stopped in to fill our propane bottles and this very nice girl helped us out. Fast service didn’t have to wait! Good job Missy ?
11/06/2023
Review:
Keep the promises you make to your customers. Don't make promises the previous day then pretend your mentally handicapped the next day and say you don't know anything about promises about a gas credit even though it states gas credit in my notes. 'Customer called in and offered gas credit' meant nothing in person. Was told we were good to go and had to come back for dolly because homeboy with tattoos forgot to get it for us and when we complained he said 'I'm just mechanic doesn't usually help customers'. Was only given 59 cents per mile even though we had to do round trip due to UHAULS TRUCK AVAILABILITY. Also we had been trying to reserve a 1 way truck for A MONTH. Uhaul in southeast Idaho is a joke and the pocatello location employs liars and thieves. Last time I use Uhaul in this area. Will gladly pay more to penske or others etc for respectable professional service!
11/12/2022
Review:
Extremely rude and pushy poor customer service, the agent Drew blamed me for the fact they double booked the rental. Drew was inconsiderate on the phone and doubled down on rude, condescending attitude. I would not recommend this location.
25/07/2022
Review:
I kept receiving mail from them for a previous owner of my property (It’s been more than 3 years since he owned it)
I sent it back as “not at this address”
I still received mail so I called them to let them know, the young lady said it’s on a automated mail system and there was nothing she could do.
19/07/2022
Review:
Picked up truck here. It was dirty inside and the windshield was so caked with bugs and dirt it was hard to see out of it.
Had trouble with the entire reservation process. Reserved truck and auto trailer for Rexburg a month and a half ahead of time, Was notified the day before pick-up that we had to drive 80 miles to Pocatello to pick up the truck and then to Rigby to pick up the trailer. Customer service blew us off when we complained.
BEWARE RENTING FROM UHAUL.