U-Haul Moving & Storage of Port Charlotte

Convenient storage facility and the staff were very helpful and friendly!

After making a reservation 10 days prior to pickup. I arrived at the ft myers location at 9 am on 8/10. The uhual agent called me the day prior confirming it was going to be there. When I arrived, they told me it wasn’t going to be ready until 5pm today. So I picked up my enclosed trailer and left to pack it. I went back at 5 pm which was a big inconvenience because I needed to be on the road around noon since I was driving to Pennsylvania with two vehicles and two trailers. I arrived at the ft myers store at 5pm, like I was told to, they proceeded to tell me they didn’t have the trailer. They called traffic, and found one in port charlotte, so I had to drive 40 mins away to pick it up and then 40 mins to go back to my house. Upon arrival at port charlotte, the two young girls had no clue what they were doing. I had to go find the trailer myself, move a trailer out of the way myself, and hook up the trailer myself. Then the girls came out and took a picture, that’s it! I was promised a $50 credit for them not having my trailer. Never got it! I should be getting half off the trailer, for all my aggravation and inconvenience! Especially when I spent over $1100 on two trailers. U-Haul needs to get their customer service and training under control. I will never use them again and I’ve rent over 10 moving trucks and trailers over the years!

Hidden costs. They charge an extra $10.00 a month for insurance that you have no choice of oaying

Extremely nice staff.
Totally professional, helped in every way possible.
My Dog locked himself in the truck,
The staff absolutely went above and beyond
To have him safely removed from truck.
Thanks!

Excellent location, facility, service and overall accommodations.
I would highly recommend this location.