U-Haul Moving & Storage of Providence at I-95

The staff was very helpful, showed us how to get the door open and use the freight elevator. Parking is tight, but it is just off the Thurber's Ave exit from i-95.

People here don’t work. There were 4 workers in the store. All of them sitting. 1 older male n 3 younger men. Me and my wife walk in and ask the older male, since he is at the register. “How much are boxes?” He says “IDK” and then points at a paper for us to look up the prices ourselves. Ok. My wife ask for a roll of tape n he says “oh yea, you can walk around and get it yourself” MIND YOU the 3 younger workers were sitting right in front of the wall with the rolls of tape. Time to cash out. Their register doesn’t take tap! It’s the Year 2024 and their register doesn’t take tap!??????

Jorge and Chris are phenomal and Jorge was clear and thorough. He explained things about the vehicle's fueling that in all my years have never been explaimed before. Chris was very helpful and caring as well. She made sure to explain storage options. Thry are both excellent representatives of the Uhaul corporation.

The guys at this place are horrible. The manager is rude. I reserved a 20’ truck and it messaged me saying I checked in when I didn’t , I called them and they gave my rental to someone else I had to then reserve another one when I got there and when I was asking the manager questions he just gave me an attitude so I stopped talking. I had my dad go back and return the U-Haul same day because we got done early and the kid that he spoke with said there was an issue with the computer that my card would not be charged at all for the rental. Fast forward next day the hold that was on my card got taken out, then put back a few days later so I thought nothing of it then all of a sudden my card got whacked for $112 when I wasn’t expecting it. No one at that location will do a thing for me and all the employees are mouth zipped saying they never said there would be no charge to my card. All the kids out there smoking weed when we returned it maybe if they weren’t so high they would remember what they said. I’m never renting from U-Haul again