U-Haul Moving & Storage of Reading

My experience was exelent no problem with the rental truck.

Location was great and staff was helpful on pickup and return.

Make sure you really look to see how they give you the truck. They lied on my milage and on the gas. Thank God I check because I would 0f paid for stuff I did not use. Very unprofessional. Rude people work here. They tell you one thing on the phone and when you get to the office it's the complete opposite. I will never rent from them again.

I reserved the truck online for 24 hours, but the representative said I have to bring it back earlier because they don't rent for 24 hrs. I said I won't because that is the one of the site's option & I need it for that time. She arguing that they need it to rent to others and another representative said that corporate has not updated it. I said it has has been like that for as long as I know and thst I can't bring it back earlier. She finally gave up and handed me the key. Upon my return, I surrendered my key and was asked how was the truck. I said, the windows are filthy on the inside that I can barely see and the dashboard is also grimy. Two reps chimed in, 'corporate won't let us clean the windows'. Terrible misrepresentation of corporate. Also, the mileage charge went up from less then .50 cents per mile to .99 cent per mile, double what it used to be. Terrible experience I had and will not come back nor will I recommend anyone.

I want Hailey the young lady that was working the desk to be recognized for her terrific performance. The office was filled and she was multitasking using all three terminals to take care of customers. She was fantastic. When I told her directly it brought her to tears for the positive feedback. She was scheduled to be off but was there filling in.