U-Haul Moving & Storage of Redwood City

It supposed to open at 7. I got there at 7 and I been waiting outside 20 minutes until someone finally came to open.
They gave a dirty nasty van with dog hair all over ?. I rented it cause I needed for catering services. The worst experience ever. Of curse after I done using it I took it to the car wash. People renting the van next to me are not responsable of getting something that dirty and disgusting. When I returned it I been waiting outside for someone to come and check the van for more than 15 minutes. No one came and Decided to leave. The same Day I got charged for $133 without telling me the reason. No calls no nothing, they just did it. I was a regular customer and It's hard for me to believe that I'm coming back to this place again8

AVOID THIS LOCATION. I attempted to cancel my storage unit by sending in a move-out request on 8/31. A week later, I received a text message stating the next monthly charge would be drawn soon. I called location's customer service multiple times with no answer. I was directed to the centralized U-Haul customer service, and they attempted to call the location several times on two separate occasions with no response. Both left messages and one sent an email requesting my unit rental be terminated. The only way the centralized customer service agent was able to ensure I wouldn't be re-charged was to remove my banking information from my account. It is very concerning that this location does not process move-out requests in a timely manner and will continue to charge customers unless you have corporate customer service remove your banking information. If you use this location, make sure to double-check your cancellations and bank statements to ensure you are not being charged after you submit a move-out request.

Was switched to this location less than 24 hours before my planned pickup, even though I had reserved a month ago. No parking available, needed to leave my persona car on side street in an industrial neighborhood. There were no furniture pads available, even though the rental stated they would be provided, so my furniture was scratched by the movers hired through U-haul. After I returned the truck that evening (overnight drop off) and received confirmation on that app I had completed the return, received a voicemail the next morning that I needed to return my rental truck immediately and that I was in violation of my agreement. When I called back immediately to share I had already returned my truck the day before, the lady on the phone said 'yeah it's mark as closed', instead of maybe apologizing for the confusion or even calling back and leaving a voicemail that everything was okay after all to avoid the entire situation. Will not be recommending U-haul moving forward.

Avoid this uhaul branch. It’s very busy and there’s only one person in the front desk hadling a really long line.