U-Haul Moving & Storage of Redwood City

Worse U-Haul location. Employees aren’t on time to open the store. Reported to BBB.

They did not check in my rental until 2 days after I returned it. Additionally, they charged me a missing key fee when I returned the key. They have not responded to repeated requests for contact.

Had a hitch installed here today and they did a good job. My one suggestion for them would be to communicate time estimates better. Was told it would be around 2 hours. When I called after 2.5 hours they said to come back it will be ready in 5 minutes. After waiting another hour at the shop it was finally ready. I would rather they just tell me a longer more accurate time then have me wait around when I don’t need to be there.

Worst experience- take screenshots of your quotes online because they changed the price, then looked at me like I was crazy when I asked how and why that could have happened, and if this happens often. If I did not have my record, they would have charged $60 more telling me I have no other option (about $330 instead of $270).

The girl at the desk kept talking over me, repeating the same information, until I provided proof, then started talking with her coworker about personal lives and left me hanging to find the trailer and flag a random employee down to confirm. Reservation was at 10:30 and checked in online to save time and still took over an hour. Felt like such a trap and that I avoided a scam. Sad because I’ve had 2 good experiences renting the same equipment from other Uhaul locations. Never again!!! Good luck!!!

Hour+ wait in line despite reservation.