U-Haul Moving & Storage of Richwood

Chase M at this location was huge help! Excellent customer service! Definitely will use this U-Haul location for my next rental.

Nice place. Big. Clean.

I was super frustrated that the truck I had reserved was not there. This was supposed to be a quick and easy process, and instead it took me over 20 minutes. U-haul customer service upgraded my vehicle for free, but that doesn’t take away from the fact that I had reserved something and it wasn’t there. The truck I ended up getting had a messed up gear shift as well, and the lights in the dash would not turn on, so driving in the dark with it was not fun. Overall, terrible experience that makes me not want to use U-haul ever again.

on 8/1/2024, the ‘owner’ who signed me in for my reservation did not seem concerned about the importance of customer interaction. instead of projecting a thankful attitude for the customers business, the attitude projected was more along the lines of resentment.

First off, Prizm and Sarah are just awesome and so extremely helpful. I've dealt with Sarah before but this time I worked entirely with Prizm and it was just a complete pleasure. She checked me in, took me to my units to show me where I would be located, offered and honored a discount promo that saved me money and was a complete delight the whole time.