U-Haul Moving & Storage of Roseville

Easy in and out process gave me information I need to report issues I ran into.

Great people, great service. Ranted many times and will come again.

Site staff were condescending and dismissive, as well as being apparently unfamiliar with the U-Haul app self service vehicle rental process. While recently renovated, the area has lots of open space but few customer parking places. I had a simple 60-90 minute local rental, but no available marked customer parking spaces in which to leave my vehicle. Instead of simply recommending an out of the way area of the large open lot, I was directed to return home and come back with a second driver to take my car home. This would have then necessitated returning with my vehicle to pick me up when the simple job was done. There was no congestion and LOTS of room in the 1,000's of sq feet of open blacktop between the U-Haul storage buildings.

The on site staff were the most inconvenient portion of my rental experience. None appeared to exhibit anything resembling a positive customer experience, nor did they appear to care.

In the future, I will likely drive to a farther location if I have the need to utilize U-Haul services.