U-Haul Moving & Storage of San Angelo

$600 for a uhaul is too high! Would I recommend? I would recommend them buying their own trailer for $600. Lower your prices. Y'all tripping.

The equipment was ok. Customer service was very disappointing. To begin with I waited at the desk for about ten minutes while the guys were talking in the back and eventually had to go get them. They were having a good time and weren’t minding the store. My second disappointment came when a friend who had helped me move tried to exchange a pair of gloves that he calmed to learn after he wore them wreaked of mildew. Most on the rack for sale did. They had been opened but were in good condition except for the odor. My friend was told he could not exchange them because the guy behind the counter named Angel was not authorized. My friend let it go but I was appalled at Angels attitude and lack of knowing how to provide the courtesy of providing a contact that could authorize anything. For these reasons I was highly dissatisfied with the service at U haul and was not surprised that I had heard that the workers were discussing how slow it had been in the store and their hopes for a busy year in 2024. Clearly Angel is not someone who wants to be there which is sad for all the people who may frequent U-Haul in the future. I don’t plan to be one of them and this could have been rectified by a simple five dollar exchange and some common courtesy.

Robert and Angel were excellent! We had an issue come up that wasn’t their fault but they resolved it within 15 mins and got us on our way! Moving is stressful enough! We were so grateful for their dedication to get us on our way!