U-Haul Moving & Storage of San Clemente

You won't believe this act of kindness and a god shot of customer service. Rented trailer in Tucson - great experience. It was a motorcycle trailer that was used for a purchase of a bike in California and bring back to Arizona. I was staying Dana Point, Ca. When I got to the hotel no room for the trailer - WOW - Bummer. I called Cindy at the San Clemente U-Haul ``310 E Avenida Pico, San Clemente, CA 92672 - we will store it no charge- their hours are to 7:00 p.m. Driving from Green Valley 7 .5 hours in the rain and arrived at 7:01. I was greeted by Ashley with a big smile and said Cindy said you were coming. I brought them bagels and cream cheese this am -- for their kindness. Trailer stored 1/22 to 1/27. I hope someone in upper management tells Cindy and staff that they are an untouchable example of customer service. Customer of U-Haul for 30 years - Gary B

The staff was super helpful here. I moved down from the Bay Area and the team was much easier to work with compared with up north. Rented a storage unit, they answered all my questions, easy to get in and out of there

Not a people friendly service at all, especially customer service. Good business and moving besides acting like the mob. Please add a zero star option!

UPDATE: I spoke with the manager and they remedied the situation and credited me for the rental.

Rented a U-Haul from this location to tow my Audi Q5. Upon pick up we were briefly shown how to unclip the belts when mounting the car and did not pay attention to the tires! About 50 miles into the trip we were alerted by other vehicles as sparks where coming out on the right hand side of the trailer, upon inspection one of the tires had completely come off and the metal was rubbing on the cement. It was 10 pm and we were stuck on the side of freeway with low visibility we did not notice haw bald the other tires were. We called roadside assistance who promptly dispatched someone and fixed the popped tire. When I dropped off the trailer today I notice how bad the condition of the tires were, I'd assume these get inspected before being allowed to hitch for a 400 miles trip. This location could've costed me a lot of money had the issue caused any damage to my car but overall it delayed my trip and put my life and vehicle in danger. I spoke with a representative and was told I would receive a call however have yet to hear from someone. I would not come here or recommend this U-Haul location.