U-Haul Moving & Storage of Scotland and Central

I requested my pick up transaction to be at the counter however, when I arrived, I was forced to use the app. Once I downloaded U-Haul app it was time consuming, I had to re-enter all of my information, and the pictures of the odometer and gas meter were not accurate. This process that should’ve been quick and seamless but, took over an hour to pick up the vehicle. Also, I had a 15 foot truck reserved however when I called an hour and a half before my scheduled time I was told there were none available. Then I had to have multiple back-and-forth conversations in order to arrange for a 10 foot truck. Because this truck was smaller, it required two trips for my move. Therefore, more gas was used, more mileage used, and I had to pay the movers for additional time.

The only positive was that the truck was clean.

Good customer service

Exe

I got a unit there, and never had any serious problems.