U-Haul Moving & Storage of Shamokin Dam

My husband rented a U-Haul for us to move because we just got a place and he was charged $70 extra dollars because we didn’t bring the U-Haul back at 8:30 when the roads were still flooded and the lady we spoke to said she wasn’t going to do anything about it and it was terrible customer service and me and my husband were up to 6am pretty much in the pouring rain trying to unload and it’s our fault the roads were flooded so if I were you I’d watch how long you use the U-Haul and how many miles you use because they will charge your $70 for that

This location for customer service is the worse that I ever had to deal with. I initially had an appointment scheduled for Friday the nineteenth, then was contacted today saying that they could not due Friday but could do Wednesday or Thursday. After doing some changes in my schedule I called them back and said I could do Wednesday and she then in turn informs me that now she can't do Wednesday. So I call another location to schedule with them and they informed me that they needed a credit card to hold this appointment. I left the girl know that this was a cash sale and the other location did not ask for a credit card. I realized one thing with Uhaul is that there is none of their employees are trained the same in customer service. Hopefully corporate does something about this before they lose alot of business.

I have rented from uhaul Bloomsburg atleast 10 times a year. I needed a pickup truck so had to go to this one to get one.

No problem getting it or to drop off. Then 2 weeks later I get a letter that I caused damage to the bumper and they were charging me $140 even though I bought the insurance.

Insurance dosen't cover trucks with a removable hitch.

I returned the truck without any damage. How can they take 2 weeks to tell me I had damaged it.

So then I called the main office they agreed it was unusual that they didn't notify me right away.

They said I would be able to dispute it but the person that would make the decision is the district manager. He is also the owner of that particular Uhaul. He is a dirtbag con artist. So obviously he said I was guilty.

Now I get a letter that they are seeking collections on me for the damage.

So they con me into buying insurance that dosen't even cover the vehicle and then they probably damaged it themselves and try to get me for it.

I will have to pay for it but I will make sure that I cost them much more with this review.

Do not deal with this uhaul!

Use another location. They told me to show up at 9 am for an appliance dolly, first come first served. Fair enough. Waited 40 minutes and nobody showed up to open the store. Finally gave up & got one elsewhere. Called National U-Haul and they couldn’t get anyone to answer their phones. Felt bad for the people outside waiting for their reserved trucks.