U-Haul Moving & Storage of Shamokin Dam

The individual who rented us a truck and car dolly lied right off the bat about how much fuel the truck had in it. They also gave us the wrong style car hauler and it wouldn't work for the car we were trying to move. The car was damaged just trying to to load it and we never did succeed. I am trying to get a refund for the equipment that turned out to be useless to us and I am just getting the run around. I am very unhappy with this whole experience. I am not even asking for the cost of damages to the car. I only want to be refunded for the equipment that we were not able to use anyway.

Excellent professional service just when I needed help.

Worst place ever. Charge me for a truck that only had for 2 days they charge me for 4 days. Had dolly for 2 days charge me for 6 days. Now going through he'll to get my money back that they owe me

There was only one person working, so I had to wait to pickup my registration, because auto check in demanded me to verify someone else's phone number. I didn't mind waiting; however, this took about 45 minutes of my use time. I was told the truck was at full and assumed I should pump gas into it until the pump kicked. I ended up putting 5 gallons into the truck, to travel 58 miles. If you don't return the truck with the same amount of gas, they charge you at a rate of over 6 dollars per gallon. I find it hard to believe that your moving vans only receive 11 miles to the gallon of gasoline. I mentioned this to your employee and it was disregarded. I feel like I got ripped off, especially when the truck is advertised at $19.95 to rent. My total cost to use your truck for 5 hours was $101.37. There are more hidden fees when renting a U-Haul, than there are when signing up with a cable company. I intially sent this review to U-Haul's internal customer service department two weeks ago, and have not received any feedback.

I am a 24 year old young woman and I feel I was taken advantage of at this location. I made a reservation for a 5 x 8 trailer because the 4 x 6 trailer was unavailable in the area around me let it be known I drive a Hyundai Kona a small subcompact SUV. When I arrived at this location to pick up the 5 x 8 trailer I was given a 6 x 12 trailer and not told it was a 6 x 12 trailer. I will admit I have no concept of size I just knew I was picking up a trailer. The 6 x 12 trailer is significantly large and far too large for my vehicle to safely tow. I ended up having to contact corporate to contact another U-Haul along my moving route and switch out trailers for a smaller size. I am significantly disappointed with the service I received at this location.