U-Haul Moving & Storage of Shawnee

Tried to charge me for 2 days for a 5X8 covered trailer without asking when I only need one day, applied the insurance without my consent and charged me to drop off at another location. Total was $80+ when it should have been 14.95 plus tax. Representative was rude and when I got home I noticed the trailer door was not closed. The reason was because it was jammed and could not be closed. There were several others to choose from instead of giving me equipment that was malfunctioning

The first person who I talked to reserving the trailer was very very helpful! And nice when I arrived to pick up the trailer the lady who was behind the desk was rude and seemed impatient mind you it's 10 am I just wanted to get in and get out I told her in advance never did this before hooked trailer or rented from uhaul was not helpful asked me if i had a ball and hitch i said i dont think so guy walks outside says something to her quietly and in her ear she went and grabbed a ball and said its the cheapest they had and should work keep in kind i never asked for a cheap option granted i had no issues using trailer but still assumed i wanted the cheapest and did not give me any form assurance or ask me if I was interested in any other products the gentlemen with her was slightly rude but seemed like his mind was somewhere else I asked him to show me a couple things during the loading process he didn't he just ignored what I asked and ignored when I asked for any tips if he had any ultimately my first time being at uhaul was bad she never told me where to drop off trailer I parked under a canopy because it says 'return equipment here' well she saw and kept pointing and using hand motions to move out but I was boxed in under the canopy so thankfully the nice lady behind me pulled out so I can back out I go ahead and park and look at instructions to remove trailer and she comes out of nowhere and told me I was supposed to put it back where I found it my wife was with me and did not appreciate how she was talking to me and I told her about the encounter this morning with her attitude so she started unloading the trailer where I had parked some girl started yelling a message to her so she immediately just said here its dropped just check out and go we felt completely embarrassed and insulted didn't know if we were supposed to use the app or go inside and do any paperwork or anything I asked her if she was supposed to inspect it and she said yes she does but she left so I felt uninsured because I'm a new customer going through regulations and standards without any help I just left after standing there for 5 minutes and got on the app and figured out myself I'm supposed to check in that way ultimately my first time using uhaul was very frustrating Disappointing not helpful and embarrassing with my children in my truck watching all this happen I will not recommend uhaul because of this treatment nor use again the shawnee location is horrible in customer service and really makes you feel not at home

I rated the storage hours as not convenient only because the only time I was able to move anything was late but I managed to get it done. This facility is the only one I will ever use for my belongings. Diane, the manager, is awesome! I had some tough times in the 2 years I used U-Haul storage and she was more than willing to work with me and I am forever grateful for that, everything I worked so hard to rebuild was in that storage so losing it would have been devastating. It was always clean and super impressed that were NO bugs considering there were numerous storage units and sometimes they get brought in.
Thank you so much Diane and staff for all you did!

Well, we thought it was 35 a day +8 dollars for insurance you know and then I guess taxes are really high because for three days what should’ve been 105+ the eight dollars plus taxes came to $172 I should’ve just got a truck I would’ve spent less money on a truck than what I did on the trailer